Privacy and Complaint Policies

Privacy Notice

What is a Privacy Notice?

Under data protection law you, as a patient of Serentiy Chiropractic, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this Privacy Notice, this is to comply with General Data Protection Regulations (GDPR).

Who We Are

We are Serenity Chiropractic, c/o Castle Clinic, Castle Yard, Knaresborough, HG5 8AS, Telephone Number: 01423 797800, Email Address: info@serenitychiro.co.uk  For the purposes of processing your personal data, Anna Mackay is the data controller.

Data Protection

As we record and use sensitive data, we take the protection of this data very seriously. Your Chiropractor is your first point of contact for any matters regarding your personal data that we process – the contact details are as above.

The Personal Data We Process and What We Do with it

To aid your Chiropractic care, we record and use the following categories of personal data which may include: name, address, date of birth, telephone numbers and email address as standard. We will also be recording medical data to the extent that it is relevant to your case.  Records may be in paper and electronic form using 2FA and the practice uses a combination of working practices and technology to ensure your information is kept confidential and secure.   Information may be used within the Clinic for Audit purposes to monitor the quality of services provided.  Data may also be collected for statistical purposes, where this is done, measures are taken to ensure that individual patients can not be identified.

Sharing your personal data

We only share your personal data with your explicit consent, where for example we need to contact a third party and give them your contact details to facilitate optimum care.

Retaining Your Personal Data

Whilst you are a patient at Serenity Chiropractic, we will continue to store and use your personal data. We will retain your personal data for a period no greater than 8 years after your last attendance at the Clinic. For patients under the age of 18, data will be kept for 8 years after their 18th birthday in accordance with The General Chiropractic Council.  In the event of my death (or ceasing trading), the executor of my estate will be able to contact Cliniko directly and following various legal verifications would be able to adhere to data retention requirements.

Your Rights

As we process your personal data, you have certain rights.  These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.  You have the right under GDPR to request access to view or obtain copies of what information the Clinic holds about you and to have it amended if it is inaccurate.  If you wish to make such a request, please do so in writing and your Chiropractor will respond within 1 week of your request.  There is no charge for copies of your file, please note health records are normally exempt from change and deletion requests.  You have the right to object to your Chiropractor processing some of your information based on legitimate interests, in such cases, the Clinic will delete your personal information unless there are compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Data Breaches

Should your personal data, that we control be lost, stolen or otherwise be breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will explain to you the nature of the breach and the steps we are taking to deal with it.

Should you wish to complain

Should you have any concerns about how your information is used, please discuss with your Chiropractor in the first instance.  If you are not satisfied, you can contact the Information Commissioners Office (ICO) via their website: www.ico.org.uk should you wish to make a complaint about the way we are processing your personal data.

Complaints Procedure

If you have any concerns about your Chiropractic care, please discuss these with your Chiropractor in the first instance.  If you would like further details of our Complaints Procedure please click here.